General terms and conditions of sale

Last updated: september 2026

1. Who we are

This web shop is operated by Bedwerk bv, Dynamicalaan 14, 2610 Wilrijk, België, company number BE 0000.000.000, info@bedwerk.be, +32 468 34 44 44. We sell online only and have no shop or showroom.

2. Scope

These terms apply to every order placed by a consumer in this web shop. By ordering, you accept them. Separate terms apply to professional (wholesale) customers in our wholesale portal.

3. Offer and prices

All prices are in euros, including VAT. Photos and colours show the product as faithfully as possible. Slight colour differences caused by your screen or by natural materials are possible, as are size deviations of up to 2 cm. An obvious error in price or description does not bind us.

4. Formation of the contract

The sale is concluded when you receive our confirmation e-mail. We may refuse or cancel an order for a legitimate reason, for example a delivery address outside our delivery area. Any amounts already paid are then refunded in full.

5. Payment

At checkout you choose:

• Full online payment (Bancontact, iDEAL, card, … via our payment partner Mollie).
• Bank transfer in advance. We prepare your order once the payment is in our account.
• Pay on delivery. You pay a 30% deposit online when ordering. The balance is paid at the latest on delivery, before the bed is installed.

Made-to-measure beds are made especially for you and are always paid in full in advance.

Without a payment or deposit received, an order is not prepared or delivered. If we have received nothing after 3 days, we send a reminder. After 10 days without payment the order is cancelled automatically, at no cost to you.

If the balance is not paid on delivery, we take the bed back. A new delivery is charged at actual cost.

The goods remain our property until the full price has been paid.

6. Delivery

We deliver in Belgium and the Netherlands.

Delivery times:

• models in stock: within 1 week;
• models not in stock and made-to-measure beds: 6 to 8 weeks.

The delivery time starts when we receive your payment or deposit. We agree the delivery moment with you in advance. Please make sure access to the room is clear and wide enough.

If we do not deliver within the agreed time, you can give us a reasonable additional period. If we still do not deliver, you may terminate the contract and we refund everything immediately.

Risk passes to you when you, or a person you designate, take possession of the bed.

7. Right of withdrawal

As a consumer you have 14 calendar days from the day after you receive the bed. How to use this right is explained on our Right of withdrawal page.

Exception: beds made to measure or to your specifications are not covered by the right of withdrawal (art. VI.53, 3° of the Belgian Code of Economic Law).

8. Conformity and warranty

You are entitled to the 2-year legal guarantee from delivery for any defect that existed at delivery. Report a defect within 2 months of discovering it, preferably with photos, to info@bedwerk.be.

On top of the legal guarantee we give a 5-year commercial warranty on the frame and springs under normal use. Normal wear, moisture, misuse and changes you made yourself are not covered.

9. Liability

We are not liable for indirect damage, except in the case of intent, gross negligence or personal injury. Nothing in these terms limits your statutory rights as a consumer.

10. Force majeure

In the event of force majeure, such as transport strikes, border closures or natural disasters, our obligations are suspended. If it lasts longer than 30 days, either party may terminate the sale free of charge.

11. Complaints

A complaint? E-mail info@bedwerk.be. We reply within 5 working days.

If we cannot find a solution together, you can contact the Belgian Consumer Mediation Service, Koning Albert II-laan 8 box 1, 1000 Brussels, consumerombudsman.be.

12. Applicable law

Belgian law applies. As a consumer you keep the protection of the mandatory rules of the country where you live. The competent courts are determined by the Belgian Judicial Code.

13. Privacy

How we handle your data is explained in our privacy statement.